It’s completely free! We offer free worldwide shipping on every single order—and that includes tracking. No minimum spend, no hidden fees.
Will I have to pay customs or import fees?
Nope—we’ve got you covered! Along with free shipping, we cover all duties and taxes. So the price you see is the price you pay, with no surprises at your door.
How long will delivery take?
It depends on where you are, but here’s a rough guide:
- United Kingdom: 8–12 business days
- United States: 10–15 business days
- Australia: 10–15 business days
- Canada: 10–14 business days
- Europe: 8–15 business days
- Rest of the world: 12–15 business days
A few things to keep in mind:
We usually ship orders within 1–2 days. Delivery times depend on the courier and can be affected by holidays, weather, or busy periods. Remote areas may take a bit longer—occasionally up to 3–5 weeks.
Once your package leaves our facility, we can’t take responsibility for address errors, lost packages, or delays. So please double-check your address!
We don’t offer express shipping at the moment.
Where do you ship to?
We currently ship to the UK, US, Australia, Canada, Europe, and most countries worldwide.
What’s your order and shipping process?
Once you place an order, you’ll get a confirmation email right away. We typically process and dispatch within 1–2 business days. Then you’ll receive a tracking number so you can follow your package every step of the way—from our warehouse to your doorstep. We’ll also email you when it’s out for delivery and when it arrives.
👉 Track your order here:
Didn’t get a confirmation email? It might’ve been a typo in your email address. Just reach out to us at Info@symarajewellery.com with your name, address, and phone number—we’ll help track it down.
How do I check my order status?
You can check your order status anytime on our tracking page. Just enter your order number and email (you’ll find both in your confirmation email or account). You’ll see updates like: Ordered > In Process > Ready > In Transit > Out for Delivery > Delivered.
Can I cancel or change my order after placing it?
We process orders really quickly to get them to you faster—so once an order is placed, we can’t guarantee any changes or cancellations. If you realize you entered the wrong shipping address, contact us right away at Info@symarajewellery.com and we’ll do our best to help.
Having trouble placing an order?
First, check your internet connection—sometimes pages just need a moment to load.
Still stuck? Try these:
- Switch to a different browser or device
- Make sure your card allows international payments
- Try another payment method or check with your bank
If nothing works, email us at Info@symarajewellery.com—we’re here to help!
My order is delayed—what should I do?
We’re so sorry your order is taking longer than expected! We partner with reliable carriers, but sometimes things happen beyond our control.
If your order feels late: First, consider possible shipping delays. Also double-check your shipping address—little things like a missing apartment number or wrong postal code can cause issues.
Once your package leaves us, we can’t be responsible for address mistakes, lost packages, or carrier delays. But if it’s been over 30 days, please email us at Info@symarajewellery.com and we’ll do everything we can to help.
My order says delivered but I can’t find it—now what?
Oh no, we’re really sorry your package seems to have gone missing! Here’s what we recommend:
- Check around your property and ask neighbors if they accepted it
- Wait at least 3 business days—sometimes carriers mark items as delivered a bit early
- If nothing turns up, file a claim with your local carrier directly
Still no luck? Contact us within 7 business days at Info@symarajewellery.com and we’ll guide you through the next steps. We’re here for you! 💫
I received the wrong item or something’s missing—what do I do?
We’re so sorry for the mix-up! Please email us within 3 business days of receiving your order at Info@symarajewellery.com. Include your order number, a photo of what you received, and your shipping label. We’ll work with our packing team and carrier to sort it out.