Symara’s client advisors are always here to help. No question is too small, no request too big.
Need to pick an engagement ring or a gift? Want an in-store consultation or virtual meeting? We’re with you every step. Reach out for personalized service. We make every choice easy and fun—that’s our promise to you.
How to Order at symara online store.
Secure Online Shopping—Easy & Safe!
Shop with confidence anytime using our Secure Shopping Cart. It’s simple and secure, with no minimum purchase required for most items. No need to sign up or create an account—just start shopping right away. Plus, enjoy free global shipping on orders over $45. Most orders are shipped within 1-3 business days for your convenience.
How can I pay for my order?
We accept all major credit cards and PayPal payments. Full payment is required before we ship your order. To pay, click “Continue to Checkout” or “PayPal Checkout” in your shopping bag. Enter your contact info, then you’ll be taken to the payment page. Credit card options include Visa, MasterCard, American Express, Diners Club, and Discover.
How to Find Your Perfect Jewelry Size?
Each piece comes in multiple sizes—check the Product Page for options. Use our easy Size Guide to pick the right fit. Simple and accurate!
How To Track Your Order Easily?
Check your order status in the “Orders” tab of your account. Once shipped, you’ll get a confirmation email. Allow 3-4 days for tracking updates to appear.
Will I have to sign for my package?
You don’t need to sign for your package—it’s not required. However, the delivery driver may still ask for a signature at their discretion. For secure and timely arrival, we recommend using a safe shipping address. This helps ensure your order reaches you safely and on time.
Lost Order? Let’s Help You
Sometimes, delivery services mark orders as delivered too soon. Wait 1day and check your tracking info. If you still don’t have your order, email Info@symarajewellery.com or our whatsapp. We’ll help you fix it!
Want a Custom Jewelry Design?
We offer many jewelry styles, but if you want something unique, ask us! Contact our Customer Care Team for special design requests. Our experts will review your idea and let you know if we can create it. Please share a link or product ID from the item page. Note: Special requests may not be accepted during busy times. Start your custom jewelry today.
Find Pendant & Name Plate Sizes Easily
Check each product page for material, thickness, and size details. Look under the “Information” tab. Pendant length varies with inscription. Most name plates are 2 cm-5 cm; smaller necklaces are 2 cm-4 cm. Need help? Contact our Customer Care Team anytime.
Gift Boxes & Notes: We’ve Got Them
Yes! You can include a gift box and personal note with any order. Just add them in your shopping cart or visit the gift box product page directly. We’ll print your message on a card inside an envelope with your package. It will be displayed exactly as you write it—capitalization, punctuation, spelling, and all. Please double-check your message for accuracy.
If your order hasn’t shipped yet, we can still change the note. And don’t worry—we never include prices on packing slips for gifts.
Special Characters on Necklaces: How to Order
Yes! Most special characters can be added to your jewelry—just type them using an English keyboard when ordering. However, we cannot engrave emojis. Please note that special requests may not be accepted during busy seasons.
Chain Size Wrong? Here’s What to Do
If you get the wrong chain size, contact our Customer Service Team right away. We’ll review your case and find a solution together. In some cases, extra charges may apply. But we’ll handle everything carefully to make it right for you.
Frequently Asked Questions
Jewelry Care: How to Keep It Nice
Since 2002, SYMARA has made high-quality jewelry meant to last. With simple care, your pieces can stay beautiful for years. Dust and daily wear can dull gemstones. Gold, platinum, and silver may lose their shine. Loose prongs or clasps can lead to lost stones.
We recommend professional cleaning once a year. Bring your SYMARA jewelry to us—we offer expert services like stone cleaning, pearl restringing, and clasp repairs. Let us help keep your jewelry looking its best!
Keep Your SYMARA Silver Shining
SYMARA jewelry is made from sterling silver. This metal is known for its lovely shine and quality. Sterling silver is precious. With the right care, it can stay beautiful for years.
Why Silver Tarnishes
All sterling silver can tarnish. This means it may darken over time. It happens faster when silver is around things like salty air, rubber bands, or certain types of paper. The good news is that wearing your silver often can slow down tarnishing. So, don’t be afraid to wear your SYMARA pieces daily.
Easy Cleaning Steps
Cleaning your silver is simple:
- Put a little SYMARA silver cleaner on a soft cloth.
- Gently rub your jewelry with the cloth.
- Rinse it well under warm water.
- Dry it carefully.
This will remove tarnish and bring back the shine. Avoid chlorine and bleach, as they can damage silver.
About the Black Finishes
Some SYMARA pieces have a special black finish. This darkening in the designs makes the details stand out. Be gentle when cleaning these items. Rubbing too hard can remove this beautiful effect.
More jewelry need clean? welcome to our Jewelry Care center.
How to Store Your Silver
After cleaning, make sure your silver is completely dry. Store it in a SYMARA flannel bag or a tarnish-preventing cloth bag. This keeps it safe from scratches and slows tarnishing.
Professional Polishing
If your SYMARA silver needs a deep clean, we can help. We offer professional polishing for our jewelry and other silver items. Please contact your nearest SYMARA for this service.
Easy Jewelry Care Tips
All jewelry needs care. Some gemstones need extra attention—here’s how to keep them safe.
Basic Precautions
Avoid hitting your jewelry on hard surfaces. Even diamonds can chip. Delicate stones like amethyst, emerald, opal, pearl, and tourmaline scratch easily. Enamel can also chip. Don’t stack rings or bracelets that may scratch each other. Avoid extreme temperatures, perfumes, makeup, ultrasonic cleaners, and household chemicals.
Cleaning Your Gemstones
Diamonds: Mix water with a little ammonia. Use a soft brush to clean gently.
Pearls: Wipe with a damp cloth after wearing. Get professional cleaning once a year if used often.
Gold & Platinum Care
Use gentle cleaners between visits to a pro. Check settings and clasps often for security. Never let gold touch bleach—it will discolor or weaken the metal over time.
Storage Tips
Keep your jewelry in its original box, case, or a soft pouch when not worn. This helps prevent tarnish and damage.
More Frequently Asked Questions
Feel free to browse through our FAQ—if you still can’t find exactly what you’re after, just drop us a line at Info@symarajewellery.com. Our customer support team is always here and happy to help!