Symara Jewelry | Custom Jewelry, Rings, Necklaces & Gifts For Sale

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Jewelry Repair & Care

Crafting Care, Restoring Brilliance: Your Guide to SYMARA's Repair & Restoration

In our workshop, we don’t just see broken clasps or loose stones; we see stories paused. A wedding ring that’s been worn thin by decades, a pendant that snapped during a child’s hug, a heirloom piece that’s lost its light. That’s why our professional jewelry repair and restoration service exists: to give those stories a new chapter.

SYMARA jeweler's workbench with tools and jewelry under repair

Quick Guide: Find Your Solution

  • Ring Resizing & Shank Repair: Made a ring fit perfectly again.

  • Stone Tightening & Replacement: Secure loose diamonds or replace missing gems.

  • Chain & Clasp Repair: Fix broken links, solder chains, and repair clasps.

  • Prong Re-tipping & Rebuilding: Restore security to worn-out settings.

  • Deep Cleaning & Polishing: Bring back the original fire and finish.

  • Rhodium Plating & Refinishing: Refresh the look of white gold or silver.

When Home Care Isn't Enough: Our Workshop Solutions

You care for your jewelry diligently at home. But some issues need a jeweler’s hand, precise tools, and years of experience. Here’s how we handle the most common problems we see.

For Rings That No Longer Fit

A ring that spins or won’t slide over your knuckle isn’t just annoying—it’s at risk of being lost. Resizing is our most requested service.

  • Our Bench Process: We carefully assess the ring’s structure. Sizing up or down involves cutting the shank, adding or removing metal, and soldering it back with a seamless join. For rings with complex channels or eternity bands, we use alternative methods like adding sizing bars.

  • A Tip from Our Bench: If your ring feels tight only in summer heat or after salty meals, consider a temporary adjuster before cutting. We can discuss all your options.

Professional ring sizing process at SYMARA: measuring band for resizing

For Loose, Missing, or Damaged Stones

That moment of panic when a stone spins or you notice a prong is bent? We see it often.

  • Our Bench Process: Using our binocular microscopes, we examine every prong and bead. We can gently tighten settings, rebuild worn prongs with new metal (re-tipping), or source a new stone to match your original. For chipped diamonds, we can often recut or repolish the stone to save it.

  • A Tip from Our Bench: Catch loose stones early. Bring your pieces in for a complimentary check-up every six months. A quick tighten takes minutes; replacing a lost diamond is a far bigger project.

Microscopic view: comparing a worn-down prong to a rebuilt one at SYMARA

For Broken Chains, Clasps, and Mountings

Nothing halts the wearability of a piece like a broken chain or a faulty clasp.

  • Our Bench Process: We use laser welders for pinpoint accuracy, allowing us to solder broken links or chains without damaging surrounding links or stones. We rebuild broken earring posts and replace worn-out spring rings or lobster clasps with sturdy, reliable alternatives.

  • A Tip from Our Bench: Not all “breaks” are equal. A clean snap can be soldered. If the metal is thin and frayed (“stretched”), it often requires a new section. We’ll always give you an honest assessment.

Laser welding a broken gold chain link with precision at SYMARA workshop

To Restore the Original Brilliance (Deep Cleaning & Polishing)

Sometimes, a piece just needs to remember its original sparkle. Our professional polishing goes far beyond a cloth.

  • Our Bench Process: We start with an ultrasonic clean to remove deep grime, then use specialized polishing compounds and wheels for each metal type. We expertly polish while protecting stone settings and preserving fine engraving details. Finally, we offer rhodium plating for white gold pieces to restore that bright, silvery-white finish.

  • A Tip from Our Bench: Polishing removes a microscopic layer of metal. For family heirlooms with soft wear patterns or vintage engravings, we recommend a conservative “clean-only” service to preserve its character. We’ll always advise you on the best choice.

Before and after: platinum necklace deep cleaning and polishing results at SYMARA

Why Your Jewelry Belongs on SYMARA's Bench

Repairing jewelry is a trust exercise. Here is how we honor that trust.

  1. Transparent Assessment & Quote: We examine your piece with you, explain the issue clearly, and provide a detailed, written estimate before any work begins. No hidden fees.

  2. Modern Tools, Traditional Craft: Our workshop combines laser welders, microscopic stations, and computer-aided design with hand-finishing techniques passed down through apprenticeships.

  3. Metal Integrity Matters: We use the same karat gold or platinum as your original piece when adding metal, ensuring color match and structural integrity.

  4. The SYMARA Guarantee: All our repairs come with a warranty on the workmanship. We stand by our repairs.

Begin the Restoration Conversation

Simple 5-step jewelry repair process at SYMARA

Ready to restore your piece? The process is simple.

  1. Contact Us: Fill out our brief Online Repair Form to describe your issue or call us to schedule an evaluation.

  2. Assessment & Quote: Bring or mail your piece to our secure workshop. We’ll provide a detailed analysis and a firm quote.

  3. Your Approval: No work starts without your explicit go-ahead.

  4. Craftsmanship & Care: Your jewelry receives our dedicated attention and skill.

  5. Happy Homecoming: We’ll notify you the moment your piece is ready, restored to be worn and loved once more.

Let’s extend the life of your legacy. Reach out today for a professional evaluation.